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Everyone has rules to follow, schedules, systems and procedures. Close to those plans is a border where flexibility can be applied - even if it's only 1 percent. One percent can make all the difference in regard to customer service excellence.

But once you are the three percent then the Christmas baubles rein down. You not only get the bonuses but outrageous salaries and stock options that set up people for life. For https://km.heinrich-roller-grundschule.de Life. The deck is surely stacked. Imagine what has gone on under the wire. We are getting a fraction of what really goes on in the land of three percent. Millions of dollars are paid out that we will never know about. And these people are not putting in brutal hours, making life and death decisions. These are derivative traders, glorified mortgage brokers who just have a much much more lucrative yield spread. Instead of making a few thousand on a loan they make a few million.

20 percent up or 20 percent down - you decide. Do you want to get 20 percent more out of the system, or put 20 percent less effort into the results you're now getting. Either choice will serve as a starting point.

There is a strange thing that happens to companies when they become too successful: they become arrogant. Arrogant companies pay lip service to customer service but instead make the customer feel as if they are bothering the company. Arrogant companies forget the power of referrals and testimonials - both good and bad. In the case of Apple's response it only expounded the problem and creating a perception that Apple had become like it's closest foe Microsoft: arrogant.

How does this save time? You won't have to spend so much time looking for new clients; who are harder to turn into paying clients than the ones who are already using you. - who are harder to convert into paying clients than your existing ones.

If anything the Internet, social networking, and web page Six Degrees of Kevin Bacon have taught us is that the size of the pool does not matter. What does matter is the content of the message. In this case, the content of the message was the new iPhone 4 simply did not work and was beginning to look like a dud. The power of one percent was able to draw the attention of an interconnected world. The power of one percent was about to ruin the image of incredible product launches by company that typically gets it right the first time. The power of one percent was about to create a customer service nightmare.

Both these couples when they turn 30 want to start putting some money away for a rainy day. They are quite lucky they have paid off their homes and they really are only interested in saving money in a bank account. Both couples work out they can afford to put away $500 a month.